Reservation and Policies

The Business Inn & Suites’ front desk staff are available 24/7, making it easier for you to check in or check out on your schedule, and we expedite this process. Our staff are friendly, experienced and ready to help you.

Telephone Reservations

To speak with a member of our professional reservation team now, telephone 1-800-363-1777 toll-free. You’ll be immediately connected with an on-site reservation agent who will guide you through the easy reservation process and answer any questions.

We welcome any special requests or needs you may have.

Online Booking

Online booking for our Ottawa hotels can be made by using the tool above. Simply select when you’d like to arrive, when you’d like to leave and indicate the number of suites and guests.

We will confirm your registration within 24 hours.

Guaranteed Reservations at Our Ottawa Hotel

Every reservation at The Business Inn & Suites is simply guaranteed by credit card. Be assured that your credit card will not be charged in advance of arrival.

We honor each and every guaranteed reservation.

A Generous Cancellation Policy

Our Ottawa hotel is flexible. If you find that you are not able to make your reservation, please call us to cancel, as early as possible.

Cancellations must be made by 6 pm on the date of arrival, otherwise a one night’s stay will be charged to your credit card.

Check-In and Check-Out

Check-in time is 3 pm. If you happen to be arriving early, we will make every effort to accommodate an early check-in. Please note that upon check in, we do require a bank issued credit card in order to process a $300 pre-authorization for security/incidentals and to cover a $300 cleaning fee if there is any smoking inside the room.  We do not accept pre-paid credit cards, debit cards or cash for the pre-authorization.

Check-out time is 11 am. If something arises and you are unable to check out by that time, we will make every effort to accommodate a late check out. Please call us during the morning of your check out date and we can see if a late check out can be arranged.  In most cases, the latest time we can arrange a late check out is 12pm.

Other Information about Our Ottawa Hotel

  • Normal taxes apply to all room charges
  • Children 12 years of age and under stay for free when sharing a suite with their parents
  • Animals are not permitted. However, we do accept service animals with required documentation that must be presented during check in.