We value your trust and will continue to earn it. Our safeguards are intended to better enable our guests to travel safely and responsibly. We believe that the best defence, is an effective offence. CRUSH the Curve, is our Covid-19 acronym, for:
Commit the investment.
Recruit the leadership.
Understand the science.
Source the technology.
Have a long-term plan.
We kindly require everyone (i.e. guests, staff, contractors) to either sanitize or wash their hands on arrival. Hand sanitizer is available at all entrances and high traffic areas. At the main entrance, three (3) touch-free sinks are available for those who prefer hand washing/drying. Plexiglass partitions have been installed at the reception desk. Face masks are required to be worn in all common areas. Free face masks (and gloves) are available at the reception desk.
All room keys, stylus/pens, credit card terminals, and any other touch operated items (i.e. computer mouse, keyboards), are regularly disinfected after use, in our UVc 254 NA disinfecting equipment. Copper stylus/pens are available at check-in; copper has anti-microbial properties which kill the Covid-19 virus in a few hours.
Individual/personal disinfecting cloths, are provided adjacent to luggage carts, to thereby permit guests to personally disinfect, before use.
We thoroughly disinfect our public areas regularly, throughout each day, using our Clorox Total 360 Electrostatic Spray equipment. Our equipment immediately kills 99.9% of bacteria and viruses, including Covid-19, within a few seconds. This is the same technology used by most airlines and hospitals. We have a one family bubble limit, on elevators. We have a 6 feet social distancing requirement for everyone (nevertheless, we remain together at heart).
Before you arrive, we disinfect all high-touch surfaces, such as light switches, door knobs, and the like. Each room is thoroughly disinfected using our Clorox Total 360 Electrostatic Spray equipment before your arrival. Guests are not to be in their room when daily housekeeping is taking place, and we insist on daily housekeeping in order to ensure that our exceptionally high standard of cleanliness, is in place.
A HEPA-13/hospital quality air filter operates 24/7 is each large public area (i.e. lobby). All rooms on floors 5 to 12, have a balcony/patio door and thereby provides fresh air ventilation. Every room has a through-the-wall HVAC unit (allowing preferred climate control by each guest). Each HVAC unit also has a fan, that when activated, replaces interior air with exterior air. We have HEPA-13 air filters in our 11 pet friendly rooms and 2 disabled rooms on the first floor. Any guest can request a HEPA-13 air filter for their room (in addition to the Oreck air filter equipment, already in each room).
We have included a UVc 254 NA Portable Disinfecting Wand in most rooms, which can disinfect objects (kill the Covid-19 virus and other viruses and/or bacteria) in a matter of seconds. If your room requires one, simply ask for one at the front desk. You may use this wand throughout your stay, taking it with you (if you wish), when you move about Ottawa.
Temperature and blood oxygen level, are checked upon arrival of staff. As well, using our UVc 254 NA disinfecting equipment, we disinfect cell phones on arrival. All staff wash and/or disinfect their hands on arrival. Uniforms are laundered regularly. Our staff have staggered schedules for both arrivals and breaks. Our staff avoids working as teams when possible and rather do their best to work individually. We have a no questions asked policy in relation to sick time for staff. A very liberal benefits package for staff is provided, including 100% of vitamins/supplements and immune system modulators (i.e. in relating to Covid-19 prevention).
We continue to serve a choice of two (2) complementary “Grab and Go” style breakfast options, available from the Breakfast Room, adjacent to the main elevators on the 3rd floor. All breakfast items are individually packaged for safety. We have removed all seating from our breakfast room(s) and guests should enjoy their breakfast in their room.
We have a safe and clear self-isolating policy. Self-isolating guests are provided distance check-in. There is also no contact with other guests or staff, during their self-isolation.
Pet Friendly Units:
Pets are welcome. We have a responsible and clear pet policy for our 11 ground floor pet friendly units. Each pet friendly unit has only vinyl and/or ceramic flooring (no carpet) and contains a HEPA-13 air filter and is serviced with a heat recovery ventilation/HRV unit, which replaces internal air with external air, yet retains the heat/energy.
Our 2 ground floor disabled units have both a HEPA-13 air filter and a HRV unit.
MacLarens on Elgin:
The restaurant on site/MacLarens on Elgin, also has similar socializing safeguards.
As a safeguard, we have closed our gym.