Travel /Covid-19 Safeguards

Arrival

We kindly recommend everyone (i.e. guests, staff, contractors) to either sanitize or wash their hands on arrival. Hand sanitizer is available at all entrances and high traffic areas. At the main entrance a touch-free sink is available for those who prefer hand washing/drying. Free face masks (and gloves) are available at the reception desk.

Check-In

All room keys, stylus/pens, credit card terminals, and any other touch operated items (i.e. computer mouse, keyboards), are regularly disinfected after use.

Luggage Carts

Individual/personal disinfecting cloths, are provided adjacent to luggage carts, to thereby permit guests to personally disinfect, before use.

Public Areas

We thoroughly disinfect our public areas regularly, throughout each day.

Rooms

Before you arrive, we disinfect all high-touch surfaces, such as light switches, door knobs, and the like. Guests should try not to be in their suite when daily housekeeping is taking place.

Air Quality

We focus on air quality, as almost all Covid-19 transmission involves airborne communication. A HEPA-13/hospital quality air filter operates 24/7 in all large public areas (i.e. lobby & halls). All suites on floors 5 to 12, have a balcony/patio door and thereby provides fresh air ventilation. Every suite has a through-the-wall HVAC unit (allowing preferred climate control by each guest). Each HVAC unit also has a fan, that when activated, replaces interior air with exterior air. We have HEPA-13 air filters in all of our suites. Every suite also has a tower fan and a Dyson hot/cold fan. In suites where there is a separate bedroom that does not have its’ own HVAC unit, we have air cooling equipment that also emits healthy negative air ions.

Staff

Uniforms are laundered regularly. Our staff do their best to work individually. We have a no questions asked policy in relation to sick time for staff. A very liberal benefits package for staff is provided, including 100% of vitamins/supplements and immune system modulators (i.e. in relating to Covid-19 prevention).

Breakfast

Our full breakfast selection remains available. Guests can also enjoy their breakfast in their suite. We continue to have available complimentary “Grab & Go” style breakfast bags. The main Breakfast Room is immediately across from the main elevators on the 3rd floor.

Self-Isolating Guests

We have a safe and clear self-isolating policy. Self-isolating guests are provided distance check-in. There is also no contact with other guests or staff, during their self-isolation.

Accessible Units

Our 2 ground floor accessible units have both a HEPA-13 air filter and a HRV unit.

MacLaren’s on Elgin

The restaurant on site MacLaren’s on Elgin, also has similar socializing safeguards.